Privacy Policy

Privacy Policy

Effective Date: March 2026

Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website or purchase Gelatine Sculpt™.

By using this Site, you agree to the practices described in this policy.

1. Information We Collect

We may collect different types of information to provide and improve our services.

A. Personal Information

When you place an order or contact us, we may collect:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment details (processed securely)
  • Order history

Note: We do not store full credit card numbers. Payments are handled by secure third-party processors.

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring website

This helps us improve performance and user experience.

C. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Personalize your experience
  • Analyze website traffic
  • Support marketing efforts

You can disable cookies in your browser settings, but some features may not work properly.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Respond to inquiries
  • Send order updates and confirmations
  • Improve website performance
  • Send promotional messages (only if you opt in)
  • Comply with legal obligations

We do not sell your personal information to third parties.

3. Marketing Communications

If you choose to receive emails or SMS messages:

  • You may receive updates, promotions, or product information
  • Standard messaging or data rates may apply
  • You can unsubscribe at any time

To opt out:

  • Reply “STOP” to SMS messages
  • Click the unsubscribe link in emails

Participation is completely optional.

4. Sharing of Information

We may share your information with trusted third parties only when necessary, such as:

  • Payment processors
  • Shipping carriers
  • Customer service platforms
  • Marketing service providers
  • Legal authorities (if required by law)

These partners are required to protect your information and use it only for authorized purposes.

5. Data Security

We use industry-standard security measures, including SSL encryption, to protect your personal information.

While we take reasonable steps to safeguard your data, no system can be guaranteed 100% secure.

6. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content.

We recommend reviewing their privacy policies before sharing any personal information.

7. Data Retention

We keep your personal information only as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Meet legal requirements
  • Resolve disputes

When no longer needed, your data is securely deleted or anonymized.

8. Your Rights & Choices

Depending on your location, you may have the right to:

  • Request access to your personal data
  • Correct inaccurate information
  • Request the deletion of your data
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

9. Children’s Privacy

This website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If such data is identified, it will be deleted promptly.

10. International Users

If you access this Site from outside the country where our servers are located, your information may be transferred and processed according to applicable laws.

By using the Site, you consent to this transfer.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

Your continued use of the Site means you accept the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: contact@customercs.com
Phone: +1 (925) 231-0148

We are committed to protecting your privacy and maintaining your trust.